When life changes.

  • Q. What happens if I’m leaving Australia?
    • A. If you’re a non-resident or an eligible temporary resident.
      If you’ve come to Australia after 1 July 2002 on an eligible temporary resident’s visa or if you’re a non-resident leaving Australia permanently, you may be eligible for the “Departing Australia Super Payment” (“DASP”).

      Main things you need to know:
      1. claims must be lodged after 1 July 2002
      2. to claim you must be either a non-resident or on an eligible temporary resident’s visa
      3. you can’t make a claim if you’r e an Australian citizen, permanent resident or New Zealander
      4. you must make the claim from overseas
      5. claims are made as a cash lump sum and cannot be rolled into another overseas fund
      6. your benefit will generally be taxed at 30%.

      More things you need to know.
      The folks at the Department of Immigration have got all you need to know about their process - they’ve got the forms, you can do it online or get in touch with them.  Department of Immigration and Indigenous Affairs.
  • Q. What happens when I die?
    • A. Your super fund will pay a death benefit.  This benefit comprises the balance of your super account and any insurance benefits from paying an insurance premium to the fund, and is.usually paid to either:

      1. your dependants - spouse, de facto spouse, children, anyone else who is financially dependant on you, or anyone with whom you have an interdependent relationship
      2. your estate.

      Can I nominate a beneficiary?
      Yes, Virgin Super gives you three options, but there are legal bits and pieces you need to check.

      The options.
      1. Binding nominations – you have the power to determine who should receive your death benefit. Download and complete the Binding Death Nomination Form.
      2. Non-binding nominations – the trustee still has the discretion to pay your money to one or more of your dependants or your legal personal representative.
      3. No nomination – your benefit will be paid at the discretion of the Trustee to one or more of your dependants and/or legal representative.

      It’s best to download the Product Disclosure Statement if you’re after the nuts and bolts on this.   Regardless of which option you go with, the Trustee must ensure that your money is paid to your dependants or legal personal representative.
  • Q. What happens if I change jobs?
    • A. It generally saves time and money to keep your super in as few accounts as possible.  Otherwise, as you change jobs, you could build up a string of super accounts charging a string of fees and sending you a string of paperwork.  If you’re happy with your existing fund, there’s a couple of things to check before you start your new job:
      1. Will your employer pay into your existing fund?
      2. Will your fees increase by staying in your old fund?

      If the answer to these means you choose to leave your fund, you might want to roll your existing super into the new one.  Consolidate super funds.
  • Q. What happens if I’m retrenched?
    • A. If you've been retrenched, you probably need to make a few decisions concerning your super.  As all of them depend on your existing financial situation, age and future plans, it's probably worth having a chat to an accountant or financial advisor.

      Just make sure you have all your super information at hand, such as your balance and existing investment options.
  • Q. What happens when I stop work?
    • A. It depends how old you are.  It’s a nice thought but you can’t give up at 35 and start drawing on your super from a beach in Fiji.  You must have reached the appropriate preservation age, between 55 and 60 depending on when you were born.
      Date of birth Preservation age
      Before 1 July 1960 55
      1 July 1960 to 30 June 1961 56
      1 July 1961 to 30 June 1962 57
      1 July 1962 to 30 June 1963 58
      1 July 1963 to 30 June 1964 59
      After 30 June 1964 60

      Apart from retirement you can access your retirement savings under the following circumstances, (one is usually enough):

      1. you leave gainful employment after age 60
      2. you become totally and permanently disabled
      3. you experience severe financial hardship and meet certain requirements
      4. you have compassionate grounds for needing the money, as approved by the Australian Prudential Regulation Authority
      5. if you are a temporary resident on a specified class of visa and you permanently depart Australia.

      If you have any questions please give our Customer Care Team a call on 1300 652 770, 8am - 8pm (EST), Monday-Friday.
  • Q. What happens when I start a new job?
    • A. Your employer must generally pay 9% of the value of your gross salary into a super fund. This is called the super guarantee.

      You need to decide where your money’s going to go, Virgin Super is one option.

      If you’ve been working for a while and have more than one super account you might want to consider consolidating your super.

      Exceptions.
      There are some exceptions to super entitlement, for example, if you earn less than $450 per month before tax.

      Need to know more?
      The Australian Tax Office website has a fantastic section all about super, including loads of useful info on your entitlement to super guarantee payments.
  • Q. What if I’m a casual worker?
    • A. If you’re doing casual work or taking on extra hours in your existing job, you may be able to boost your long-term savings by checking your eligibility for super contributions from your employer.

      1. If you're over 18, and earn more than $450 before tax in a calendar month, your employer is usually required to pay super guarantee contributions on your behalf.
      2. If you're under the age of 18 and work in excess of 30 hours a week, you may also be entitled to super contributions from your employer.
      3. Even if you normally don't work more than 30 hours per week, extra shifts may entitle you to super payments.

      Need to know more?
      The Australian Tax Office website has a fantastic section all about super.
  • Q. What if I'm starting up a new company?
    • A. If you have a registered company and employees, we can make setting up your company super smooth and trouble-free.

      Our team of award-winning super humans are available to help between 8am and 8pm EST Monday-Friday – call 1300 889 129.

      If you think Virgin Super might be right for your company, there are a couple of things you can do.

      1. Read more about Virgin Super for Business.
      2. Give us a call on 1300 889 129; we’d love to talk to you about your options.
  • Q. I'm getting married – what do I need to know about super?
    • A. If a lifetime of marital bliss wasn’t enough of a reward, super throws in a few gifts to make the cost of the dress, the jewellery, the alcohol and the special restraint suit for your mother-in-law hurt a little less.  So if you’re in tying-the-knot mode, here’s a few things to think about.

      Spouse contributions.
      There are some benefits to be had in making spouse contributions.

      Insurance.
      As you are now one, not two, are you covered if half of you can’t work? Imagine if it was your legs!  Income protection insurance.

      New beneficiary.
      You may need to update your beneficiary details to include your new spouse!

      Changing name.
      You’ll need to drop us a line and include a certified copy of your marriage certificate and a copy of your old and new signature: Virgin Super, Reply Paid 83154, Haymarket, NSW, 1239.
  • Q. What happens if I'm really struggling?
    • A. If you are struggling financially or meet certain specified grounds for release, you may be able to access some or all of your super before retirement.

      Financially.
      The trustee or Registered Superannuation Account provider may release from your super one lump sum payment in every twelve months if you can prove:

      1. You’ve been receiving a social security pension or benefit for the last 26 weeks.
      2. You’re unable to meet certain legal conditions called “reasonable and immediate family expenses".

      The payment will be no more than a gross amount of $10,000 and no less than $1,000 (or the balance of your benefit if it is less than $1,000).

      If you have any questions please give our Customer Care Team a call on 1300 652 770, 8am - 8pm (EST), Monday-Friday.

      Specified grounds for release.
      Compassionate reasons include where you have expenses for yourself or a dependant when:

      1. medical treatment that is not available through the public health system is required for a life threatening illness or acute or chronic pain
      2. medical transport is required for the conditions above
      3. modifications to the family car or home are required to meet the needs of a disabled dependant
      4. palliative care or death related expenses (e.g. funeral) are required.  You’ll need to apply to both Australian Prudential Regulation Authority and us by completing the necessary forms.

      If you have any questions please give our Customer Care Team a call on 1300 652 770, 8am - 8pm (EST), Monday-Friday.
 
 


Prepared by Virgin Money Financial Services Pty Ltd (ABN 51 113 285 395; AFSL 286869) for Trust Company Superannuation Services Limited
(ABN 49 006 421 638, AFSL 235153, RSE Lic. No.L0000635) as Trustee for Virgin Superannuation (RSE Reg. No. R1001440).

You should consider our Product Disclosure Statement which can be found on our website.
Please note this information does not constitute personal financial product advice, and you may wish to consult your financial adviser before making a decision
about whether Virgin Superannuation fits your objectives, financial situation and needs.
Call Virgin Super on 1300 652 770