About us

Get to know Virgin Money Australia{sub-heading}

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About Virgin Money Australia

Welcome to Virgin Money – it’s great to have you here. You probably know the Virgin brand – trusted globally and well-known for shaking things up and providing real alternatives when we think people deserve a fairer go. It’s in our DNA to challenge the norm and do things differently.

As well as being proudly part of the global Virgin brand and network, Virgin Money is 100% owned by the Bank of Queensland (BOQ) Group. Our home loans, credit cards, insurances and superannuation are all backed by long-standing partnerships with leading organisations like BOQ, NAB, Mercer, TAL, Auto & General and Allianz Worldwide Partners. Our business is strong and we’re well-positioned to help you manage your family budget, purchase or refinance your home and protect your most important assets.

Creating bigger possibilities

At Virgin Money, we’re passionate about helping Australians realise bigger possibilities through the delivery of beautifully simple and rewarding financial products, all backed by Virgin’s legendary customer service. We reject the notion of complex financial services. Instead we aim for clarity and simplicity in everything we do.

Our products

Our current offering includes credit cards, home loans, superannuation, life insurance, income protection, home & contents insurance, car insurance and travel insurance. But we’re not resting on our laurels, so you can expect to see even more great value products and services from us in the future.

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Careers

As well as being proudly part of the global Virgin brand and network, Virgin Money is 100% owned by the Bank of Queensland (BOQ) Group. Virgin Money is a financial services business passionate about thinking differently and delivering our customers a better deal across a wide range of great value financial products.

Want to build your career with one of the world’s most respected and exciting brands? Ready to join a team that’s passionate about dreaming big and doing things differently? Love a role that combines strategy with execution, autonomy with creating change together, creativity with accountability, and hard-work with celebration?

Working with Virgin Money is fun and fast-paced, and we need top talent to take us where we want to go. Virgin people are easy to spot. They’re smart, energetic, full of ideas, passionate and authentic. If this sounds like you (and you can prove it!), and you’re looking to join a brand on the forefront of financial services, check out our Careers Page and get in touch when you find the right opportunity for you.

Explore opportunities

Are you looking for a dynamic and collaborative workplace that encourages career development and is passionate about doing things differently?

We pride ourselves on being an equal opportunity employer. No matter your gender, race, age, disability, religion or colour – we welcome you to the Virgin Money team.

To make sure you stay up to date with our live vacancies, set up a job alert to email you roles that match your skill set and the type of opportunities you are looking for. It’s as simple as at that!

Learn about career opportunities

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Please note: This link will take you to BOQ Group careers page.

Our Partners

NAB

Together with NAB we offer a full range of Virgin branded credit cards to assist with your everyday financial needs.

National Australia Bank Limited ABN 12 004 044 937 Australian Credit Licence 230686 (“NAB”) is the credit provider and issuer of the Virgin Money Credit Cards.

NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the Credit Cards.

Velocity Frequent Flyer

Velocity is the global frequent flyer program of Virgin Australia, providing members with many easy, everyday ways to earn Velocity Points and enjoy fantastic rewards sooner. Not only can members earn Points by flying with Virgin Australia and Velocity's international airline partners, the program also offers a diverse range of travel and non-travel partners allowing members to earn Points on everyday purchases.

Members can then redeem Points for flights to over 500 destinations worldwide, as well as other rewards including flight upgrades, hotel accommodation, car hire, and retail products at over 150 online stores.

Auto & General

Our policies are underwritten by Auto & General Insurance Company Limited, an Australian Insurer authorised to conduct insurance business in Australia by the Australian Prudential Regulatory Authority (APRA). Auto & General Insurance Company Limited is a member of the Insurance Council of Australia and participates in the Insurance Code of Practice.

Virgin Money has teamed up with Auto & General Services Pty Ltd (AGS) to offer you car insurance with a range of flexible options and very competitive rates. AGS administers your policy on behalf of your insurer and is a related company of theirs. AGS holds an Australian Financial Services License and participates in the General Insurance Code of Practice.

TAL

TAL is one of Australia’s leading life insurers. Together with their partners they protect 4.5 million Australians and their families, helping them look after what matters most, so they have the freedom to keep living the life they planned.

In February 2011, Virgin Money and TAL joined forces to launch Virgin Life Insurance in Australia. The partnership between Virgin Money and TAL brings together two companies who are committed to tackling underinsurance in Australia by providing simple, affordable and accessible life insurance for Australian families.

Mercer

For over than 30 years, Mercer has partnered with many of Australia’s superannuation funds to deliver award-winning customer experiences through a range of products and services.

The Mercer Super Trust is an award-winning fund with expertise and a track record of delivering some of the best possible retirement outcomes for Australians, through market leadership and industry innovation.

Virgin Money Super is a plan in the Mercer Super Trust.

Mercer Superannuation (Australia) Limited is the Trustee for Virgin Money Super.

Mercer Outsourcing (Australia) Pty Ltd provides the administration services for Virgin Money Super, which includes the provision of our Customer Care Team.

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We acknowledge the Traditional Custodians of the lands and waters throughout Australia. We pay respects to Elders past and present.

Thanks for visiting Virgin Money Australia. We’re online Mon – Fri, 7:30am – 6pm and Sat, 7am – 3:30pm (AEDT). You can also call us on 13 81 51 between 8am – 8pm, Mon – Fri and 9am – 5pm (AEDT), Sat.

We have a few rules to keep you, our staff, and other social media users safe and respectful:

1. Stay safe online

Keep your personal information protected at all times. Please don’t include your or anyone else’s personal or sensitive information (phone number, email address, bank account details, date of birth, star sign, home address, relationship status, salary, driver’s licence number, favourite colour, tax file number, mother’s maiden name, details of recent transactions, or any other identifiable details) in any public posts or comments.

Be mindful and avoid following links claiming to be Virgin Money Australia. We will never request your banking information on social media, ever. For details on how Virgin Money Australia collects and handles customer information, including any messages or posts, please refer to our Privacy & Security Statement.

2. Play nice

We welcome feedback, positive and negative, and we aim to respond to you during our hours of operation. We actively moderate our page, and at our discretion will remove any posts that don’t adhere to these House Rules. We also reserve the right to ban anyone who chooses to break them.

The following things will be removed:

swearing, defamatory, offensive, or abusive language. Trolling, spamming, misleading, disruptive, dominating, or hijacking the conversation with the intent to throw discussions off-track
attacks on specific groups or any comments meant to harass, threaten, or abuse an individual, including Virgin Money Australia and BOQ Group executives or staff members. Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation, or political beliefs
links or comments containing sexually explicit content, illegal activity, or files containing viruses that could damage the operation of other people’s computers or mobile devices.
disclosure of someone else's personal information or attempts to collect another's personal information
commercial solicitations or promotion of a competitor
violations of copyright or intellectual property rights.

Help us keep our page family friendly and suitable for all audiences. If you think a post has broken any of our House Rules, please send us a message or report it using Facebook’s reporting features.

In using this page, you also agree to Facebook’s Terms and Policies. Please also be aware that posts or comments on this page do not necessarily reflect the opinions of Virgin Money Australia.

3. Promotions

Full terms and conditions of entry to promotions that appear on Virgin Money Australia’s social media pages from time to time will always be readily available during the relevant period – we’ll let you know exactly where to find them whenever they apply.

Thanks - the Virgin Money Australia team