Using The Virgin Money App
At Tax Time

Virgin Money is a digital bank, so we try not to issue paper statements, even at tax time. Here are some tips to beat the crunch using just your fingertips and your phone.

View interest earned

The total interest earned for the financial year on your Saver accounts will be visible in the app soon.

Follow these easy steps to find the interest earned on your Boost or Grow Saver account.

1. Log into Virgin Money
2. Tap ‘Accounts’ on the main menu
3. Select a Saver account
4. Tap the three dots in the top right corner of the screen
5. Click on ‘view account details’
6. Scroll down to view ‘Interest earned previous financial year’

If you’ve had any interest adjustments during the year, these amounts won’t be included in the ‘interest earned previous financial year’ amount – instead, you’ll need to search your transactions for ‘interest adjustment’ and add these to get your Financial Year total.

We’ll be sending your annual interest earned directly to the Australian Taxation Office. You’ll be able to view your total interest earned, including interest adjustments, in your myGov account shortly after the end of financial year.

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View transactions

If you’re looking for deductions, you can use the activity search bar on your account screen to find any transactions from the previous financial year.

If you really want to see your transactions in a statement view, follow these steps to view past statements, and order an interim statement:

1. Log into Virgin Money
2. Tap ‘Profile’ on the main menu
3. Tap ‘Statements & docs’
4. Select a Saver account.
5. Click on 'View previous statements'
6. Tap ‘request interim statement’ to generate a statement to cover the period from your last statement date until today.

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View statements

As a digital bank we don’t offer post as an option. Your statements are easily accessible within the app and you can download whenever you need them.

1. Log in to the Virgin Money app
2. Tap the 'Profile' icon in the bottom menu
3. Tap on ‘Statement and documents’
4. Select the account you’d like a statement for
5. Select the statement needed

If you want to download a statement, tap the ‘Share icon’ in the top right hand corner.

Please note: Statements are issued every 3 months for Transaction accounts and 6 months for Savings accounts. We’ll let you know when they are available for viewing / downloading from the mobile app.

If you need a tax statement that shows interest earned on all your accounts, go back to ‘Statements and documents’ and select ‘Interest summary’

Still have some questions? Let’s see if we can answer them for you now.

FAQs

Q. Why are the interest summaries in the statement section of the app not available?

Interest summaries are something we are working to bring to our customers in future financial years. We apologise these are not available for this financial year.

Q. Can I get my statements posted to me?

Virgin Money offers a digital experience which doesn't support paper statements. You can access and generate digital statements at any time through the app.

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