Contact Us – Home Loans

This page gives you contact info for our Virgin Money Home Loans Teams. If you're here after hours and need some help, visit the FAQs page.

Virgin Money Reward Me Home Loan
General enquiries relating to Reward Me Home Loan and Companion Account

To apply for or to find out more about our Reward Me Home Loan

Monday – Friday 8am – 6pm (AEST) excluding public holidays

13 81 51

Then select option 1 then 1 again

Prefer us to call you?

For existing home loan and offset account enquiries

7 days from 7am-11 pm (AEST) excluding public holidays

13 81 51

Then select option 1 then 2

For assistance with your online Hub account

7 days from 7am-11 pm (AEST) excluding public holidays

13 81 51

Then select option 1 then 3

If you’re overseas – send us a secure email by logging into your online Hub account.

If you do need to speak with us:

Call the Telstra Australia Direct® Reverse Charge access number for the country your currently in, then follow the prompts to make a reverse change call to our team.

They are available 7am-11pm Mon-Fri (AEST)

It’s important to know that calls made from mobile phones or hotel rooms may attract additional charges that are not covered by the reverse charge service.

Australia Direct ® access numbers

Then request a call to 08 9263 6179

To discuss the release of a security property or the full discharge of your home loan including requests for our current discharge form

13 81 51

Then select option 1 then option 2

To request a copy of our current Discharge form send an email to support@virginmoney.com.au

For assistance with an overdue account 
Monday – Friday 8.30am - 5pm (AEST) 
excluding public holidays
1800 312 115
Experiencing Financial Hardship? 
Monday – Friday 8.30am - 5pm (AEST) 
excluding public holidays 
View more information on how we may be able to help.
1800 701 997 
Or 
customerassistanceteam@virginmoney.com.au
To send us a secure email to discuss your account please send us a message via the secure mailbox in your online account Log into the Hub
Please note that for security reasons we cannot provide assistance relating to specific account enquires, password resets or online assistance via regular email. Please use your online account or call our team for assistance.
Email us documents service@virginmoney.com.au
Need to fax us something 1300 719 105
Drop us a letter regarding your Reward Me Home Loan

Virgin Money 
GPO Box 898 
Brisbane, 4001

Feedback or complaints relating to your Reward Me Home Loan Account
Would you like to send us some feedback?
service@virginmoney.com.au
Would you like to lodge a complaint?
How to lodge a complaint relating to your Virgin Money Reward Me Home Loan
Virgin Home Loan Managed by Macquarie Bank
General enquiries relating to Virgin Home Loans managed by Macquarie Bank only
Need to talk to our Customer Care team? 
Our Customer Care Team is available 
Monday to Friday 8am to 7pm (AEDT) 
excluding public holidays
1300 948 000
If you're calling from overseas: +61 2 9395 5564
Need to report a lost or stolen debit card 
outside of business hours?
1800 800 521
Please note that for security reasons we cannot provide assistance relating to specific account enquires, password resets or online assistance via email. Please call our team for assistance
Email us your feedback or completed forms expert@virginhomeloans.com.au
Drop us a letter regarding your Home Loan

Virgin Money Home Loans 
GPO box 3615 
Sydney NSW 2000

Experiencing Financial Hardship? 1800 255 304