Car Insurance

Cover your car inside and out with comprehensive car insurance.{sub-heading}

The confidence of car protection for every trip

Get comprehensive car insurance that helps protect your car at home, on the road or travelling, with emergency repairs, key replacement and hire cars for eligible incidents.

Summary of benefits

Highlights of our comprehensive car cover{sub-heading}

Hire car after not at fault collision or theft

Cover to hire a similar-sized car if yours has been stolen (up to $150 per day for up to 21 days) or involved in a not-at-fault collision (up to $150 per day).

Emergency accommodation or travel

Help covering short-term accommodation and transportation (up to $100 daily to a total of $1,500) if an incident is more than 100km from home.

Baby capsules and child seats

Cover up to $1,500 to replace baby capsules or child seats fitted to your car that are stolen or damaged in an incident.

Loss or damage

If your car is stolen or damaged as a result of an incident, we can cover your car up to the sum insured.

Personal property

Cover the loss or damage to your personal property (up to $1,500) inside your car due to an incident, excluding theft.

Keys and locks

If your car keys are stolen, there's cover to replace and recode the keys and locks (up to $1,500).

Lifetime repair guarantee

Guarantee for repairs arranged and authorised by us and to fix any faulty workmanship, for as long as you or a family member own the car.

New car replacement for total loss

If your car is under 2 years old and was either purchased new or is a demonstrator car. New car must be readily available, otherwise we pay the higher of your sum insured or the amount you originally paid for your car.

Emergency repairs

Cover for emergency repairs arranged by you to ensure your car is safe to drive after an incident, up to $1500.

These are only some of the highlights and benefits of our cover for motorists. Limits, conditions and exclusions apply. Please refer to the PDS{external-link} for more information.

Claim anytime, anywhere

Some claims can’t wait. Make a claim online anytime and our claims team will be ready to support you.{sub-heading}

Frequently asked questions

See all FAQs{small-button, external-link}

What type of motor insurance does Virgin Money Insurance offer?

We offer comprehensive car insurance only and do not offer compulsory third party (CTP) or any other forms of motor insurance.

What is the difference between comprehensive car insurance and compulsory third-party motor insurance?

Comprehensive car insurance is a policy that provides cover for your vehicle, as well as for loss or damage your vehicle causes to someone else's vehicle or property. It includes cover for a range of different circumstances including:

  • Cover for the loss or damage to your vehicle in an incident, theft, fire or weather event
  • Payment for any emergency repairs to your vehicle up to $1,500 or for the cost of hiring a car when yours has been stolen (up to $150 per day up to 21 days)
  • Third party liability cover for when you cause damage to someone else’s vehicle or property

Compulsory third party (CTP) insurance protects drivers from the financial impact of causing injury or death as the result of a motor vehicle incident.

What am I covered for?

Virgin Money Comprehensive Car Insurance covers your vehicle against loss or damage from incidents such as collision with another vehicle, theft, fire, storm, hail, flood, and more. It also includes cover for loss or damage caused by your vehicle to someone else's vehicle or property (up to $20 million), as well as other benefits. For full details of what we cover and what's excluded, please refer to our Product Disclosure Statement{external-link}.

How much should I insure my vehicle for?

While we aren't able to provide you with advice on the replacement costs of your vehicle or how much to insure it for, we use the information you give us and data sourced from third parties to provide an estimated amount of cover. You can use this as a guide, however it's your responsibility to ensure that the amount you insure your vehicle for is right for you. Virgin Money Insurance uses agreed value, rather than market value, when determining how much to insure your vehicle for. Under our Product Disclosure Statement, 'agreed value' includes the value of the car, any accessories or modification installed, all relevant statutory charges, GST and taxes.

What is the difference agreed value and market value?

Agreed value

When you choose an agreed value policy, the value of your vehicle will be mutually agreed on by you and Virgin Money Insurance. This value will remain valid until your next renewal. At renewal, if you do not agree with the new value you have been offered, you can call us to discuss this.

Market Value

When insuring your vehicle for a market value, the value of your vehicle will be determined when you make a claim for an incident. This will be calculated based on your local car market, the age and condition of your vehicle and the kilometres it has travelled.