Your one-stop service station. We'll be by your side when you need us most. This page gives you contact info for our Virgin Car Insurance Teams.

Find important information and answers to frequently asked car insurance questions.

FAQ's & Support

Need Car Insurance?
Get a quote or purchase over the phone
Mon to Fri 8am to 10:30 pm, Sat 8am to 5pm (AEST)
1800 887 707
Buy Virgin Car Insurance Price Saver online and get a 15% discount1 Online quote form
Are you a Velocity Frequent Flyer member?
8am - 8pm Monday to Friday 13 18 75
Have a question about your policy?
Our Customer Care team is available
Mon to Fri 8am to 10:30pm, Sat 8am to 5pm (AEST)
1800 724 678
Manage your policy online 24/7 or chat with our Customer Care team directly by clicking the red “Live Chat” button (when available) on the bottom right corner of your Insurance Hub login page. Virgin Insurance Hub
Send us an email virginenquiries@autogeneral.com.au
If you are overseas and need to speak with us +617 3465 1981
Need to make a claim?
Manage your policy online 
24 hours a day, 7 days a week
Virgin Insurance Hub
Give our Claims Team a call for assistance
24 hours a day, 7 days a week
1800 662 884
Roadside assistance
Get help
Available 24 hours a day, 7 days a week
1800 788 692
Call to add it to your policy
Mon to Fri 8am to 10:30 pm, Sat 8am to 5pm (AEST)
1800 724 678
Complaints relating to your Car Insurance
Would you like to lodge a complaint? How to lodge a complaint relating to your Virgin Car Insurance