Contact Us - Car Insurance

Your one-stop service station. We'll be by your side when you need us most. This page gives you contact info for our Virgin Car Insurance Teams.

 

If you're here after hours and need some help, visit the FAQs section.

Need Car Insurance?
Get a quote or purchase over the phone
Mon to Fri 8am to 10:30 pm, Sat 8am to 5pm (AEST)
1800 887 707
Buy Virgin Car Insurance Price Saver online and get a 15% discount1 Online quote form
Are you a Velocity Frequent Flyer member?
Mon to Fri 8am to 5pm, Sat 8am to 2pm (AEST) 1800 654 012
Have a question about your policy?
Our Customer Care team is available
Mon to Fri 8am to 10:30pm, Sat 8am to 5pm (AEST)
1800 724 678
Manage your policy online 24/7 or chat with our Customer Care team directly by clicking the red “Live Chat” button (when available) on the bottom right corner of your Insurance Hub login page. Virgin Insurance Hub
Send us an email virginenquiries@autogeneral.com.au
If you are overseas and need to speak with us +61 07 3377 8801
Need to make a claim?
Manage your policy online 24 hours a day, 7 days a week Virgin Insurance Hub
Give our Claims Team a call for assistance
Mon to Fri 8am to 10:30 pm, Sat 8am to 5pm (AEST)
1800 662 884
Roadside assistance
Get help
Available 24 hours a day, 7 days a week
1800 788 692
Call to add it to your policy
Mon to Fri 8am to 10:30 pm, Sat 8am to 5pm (AEST)
1800 724 678
Complaints relating to your Car Insurance
Would you like to lodge a complaint? How to lodge a complaint relating to your Virgin Car Insurance