Important Information

Affected by the recent fires? We are here to help. Please see details below of how to contact us to find out if you're covered or make a claim.

How to make a claim

Making a claim online
24 hours a day, 7 days a week
Virgin Insurance Hub
For new and existing claims
24 hours a day, 7 days a week
1800 662 884
In case of an emergency 1800 069 336

About the claim process

Our claims team will do their best to ensure your experience is as hassle-free as can be to avoid any inconvenience to you and your family.
We may need to arrange an assessor to inspect the damage to your house and help organise repairs or replacements of damaged items.