Manage Your Policy | Home and Contents Insurance

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Manage your policy

What can you do with the Virgin Insurance Hub?

Change your policy details including excess options and more
Monitor your payments and update your payment details
Save 15%¹ on Comprehensive cover when you purchase Virgin Car Insurance Price Saver

You must tell us if any details on your insurance certificate are incorrect or have changed, if the occupancy or use of your home changes from a residence to include any income earning activity, or if the home is in a state of disrepair. If you do not tell us, we may reduce or refuse to pay a claim.

Exclusions and conditions apply. See the Product Disclosure Statement for full details. Not available in Northern Territory, North Queensland and Northern Western Australia. Approved applications only.

Flood cover: Covers you for the cost of damage caused to your home by flooding, rivers, creeks and other bodies of water. Flood cover may not be available for some addresses.

As we don’t know your personal needs and objectives we can’t advise if this insurance will suit you. Consider your needs and our Key Fact Sheets, Product Disclosure Statements and Financial Services Guide before deciding whether to buy our product. Auto & General Services Pty Ltd (ABN 61 003 617 909; AFSL 241411) ("AGS") arranges the insurance on behalf of Auto & General Insurance Company Ltd (ABN 42 111 586 353; AFSL 285571).

Car Insurance PDS
Home & Contents Insurance PDS Key Fact Sheets

Promoter: Virgin Money (Australia) Pty Limited (Virgin Money) Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd AFSL 286869.

Things you need to know
1. The discounts apply to new Virgin Home and/or Contents Insurance Price Saver policies purchased online on or after 30 March 2017. We reserve the right to change the offer without notice. Base rate premiums subject to change. The discount does not apply to any renewal offer of insurance.
2. Offer of 5,000 Velocity Points is available to eligible customers who purchase a new Virgin Home and/or Contents policy and have not previously received points for that same policy number (not available for renewals). This offer is valid for new policy purchases from 1 November 2018 – 31 December 2019. Offer is only valid if a valid Velocity membership number is provided at the time of application. If you’re not a Velocity member you can join Velocity for free. Maximum of 5,000 Velocity Points per policy. In order to receive the Points the policy holder’s name must match the Velocity account name and membership number provided and the policy must not be cancelled within 65 days of purchase. Velocity Points will be credited to eligible Velocity Account up to 90 days after policy commencement date and the 65 day cancellation period has expired. This offer is subject to change or removal at the discretion of Virgin Money. This offer cannot be used in conjunction with any other Virgin Money Home and/or Contents Insurance offers, is not redeemable for cash and is not transferable. The Velocity Membership Terms and Conditions apply.
3. The 5% discount is available to current Virgin Home and Contents, or Car customers and applies to new Virgin Travel Insurance policies purchased online using promo code VIRGIN. Offer valid until 31 July 2018, is subject to change or removal at the discretion of Virgin Money without notice and can't be used in conjunction with any other Virgin Travel Insurance offer or discount (including the Virgin Money Credit Card discount).
4. If you cancel the policy within 21 days from the date of purchase and do not make a claim on the policy, we will give you a full refund.

Virgin Insurance Hub

Manage your Home and Contents Insurance policy

What can you do with the Virgin Insurance Hub?

Take the first step to protect your castle

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