Contact Us - Travel Insurance

Across the equator or closer to home? We’re there for you at any hour.

This page gives you all the contact info you need for Virgin Travel Insurance. If you're here after hours and need some help, visit our FAQs section.

 

Need Travel Insurance?

Buy Virgin Travel Insurance over the phone
Mon to Fri 8am to 7pm, Sat 8am to 5pm (Sydney time)

1800 134 419
If you have a Pre-existing Medical Condition, speak to one of our specialists.

1800 134 419

Press 1 then 3

Have a question about your policy?
Our Customer Care Team is available
Mon to Fri 8am to 7pm, Sat 8am to 5pm (Sydney time)
1800 134 419
Manage your policy online 24/7 Virgin Insurance Hub
Send us an email VirginMoneyAustralia@allianz-assistance.com.au
Need emergency help overseas?
24 hour emergency assistance (Reverse charge)

+61 7 3305 7499

Online Claims form
Please have your policy number handy
Submit your claim
To post supporting documents Virgin Travel Insurance
PO Box 162
Toowong QLD 4066
Need to make a claim?
Manage your policy online 24 hours a day, 7 days a week Virgin Insurance Hub
Our Claims Team is available
Mon to Fri 8am to 6pm (Sydney time)

1800 134 419

Press 2

Online Claims form
Please have your policy number handy
Submit your claim
To post supporting documents Virgin Travel Insurance
PO Box 162
Toowong QLD 4066
To fax supporting documents +61 7 3305 7028