Important information

The Australian Department of Foreign Affairs and Trade (DFAT) has upgraded their travel advice to Do Not Travel (Level 4) for all overseas destinations, as well as implementing domestic travel restrictions.  In light of this, unfortunately we will no longer issue new travel insurance policies, effective 25 March 2020. Of course, we will closely monitor this situation and we hope to support you with your travel again soon. We’re here for you, so please check back regularly for trips planned for a later date.

Your safety while travelling on your adventure is important, just like making sure your insurance policy is valid when you embark on your adventure.

To ensure your policy is valid whilst travelling, we've pulled an up-to-date list of countries the Department of Foreign Affairs and Trade (DFAT) consider as "Do not travel" & "Reconsider your travel" – this is provided via the Smartraveller website.

It's important to keep up-to-date with this page and the Smartraveller website. If the country you intend to visit is on this list, your travel insurance policy may not be valid.

As of 4 March 2020, this event continues to affect travellers.
Chinese authorities have identified an outbreak of a new type of Novel coronavirus (COVID-19), (“Coronavirus”) originating in Wuhan City in Hubei Province. Coronavirus has tragically resulted in the loss of life.

On 30 January 2020, the World Health Organisation (WHO) declared Coronavirus a public health emergency of international concern.

We would like to advise all travellers to exercise a high degree of caution, closely watch local media and emergency services and Department of Foreign Affairs and Trade (DFAT) smart traveller website. If you have travelled to an affected area and have developed symptoms of respiratory illness, seek medical attention urgently.

If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so.

  • If you have been affected as a result of Coronavirus and require medical assistance, please contact our Emergency Assistance team on +61 7 3305 7499

On 12 January 2020, the Taal Volcano in the Philippines erupted causing an ash cloud which has drifted across the Philippines. This has resulted in people evacuating the affected area and the temporary closure of Manila International airport. If you have been affected as a result of events in the Philippines and require medical assistance, please contact our Emergency Assistance team on +61 7 3305 7499.

Speak to your local operator and ask to be put through reverse charge to +61 7 3305 7499.

Click here for more information on current travel alerts and understand the impact on your insurance.

Do Not Travel
Country Date of Issue
Finland 03 Jun 2020
Lithuania 03 Jun 2020
Kuwait 02 Jun 2020
France 02 Jun 2020
Kenya 02 Jun 2020
Thailand 02 Jun 2020
Iraq 02 Jun 2020
Turkey 02 Jun 2020
Poland 02 Jun 2020
Mauritius 02 Jun 2020
Ghana 02 Jun 2020
Bolivia 02 Jun 2020
Argentina 02 Jun 2020
United States of America 01 Jun 2020
Mongolia 01 Jun 2020
Russia 30 May 2020
South Africa 30 May 2020
Pakistan 30 May 2020
Israel and the Palestinian Territories 30 May 2020
Mozambique 29 May 2020
Colombia 29 May 2020
Bulgaria 29 May 2020
Angola 29 May 2020
North Macedonia 29 May 2020
Switzerland 29 May 2020
Sweden 28 May 2020
Brazil 28 May 2020
Kosovo 28 May 2020
United Kingdom 27 May 2020
Algeria 27 May 2020
South Korea (Republic of Korea) 27 May 2020
Mauritania 27 May 2020
Honduras 27 May 2020
Samoa 26 May 2020
Czech Republic 26 May 2020
The Slovak Republic 26 May 2020
Hungary 26 May 2020
Peru 26 May 2020
Armenia 25 May 2020
Serbia 25 May 2020
Moldova 25 May 2020
Ukraine 25 May 2020
Netherlands 25 May 2020
Cambodia 25 May 2020
Romania 25 May 2020
Tanzania 25 May 2020
Hong Kong 24 May 2020
French Polynesia 23 May 2020
Spain 22 May 2020
Greece 22 May 2020
Benin 22 May 2020
India 22 May 2020
Cyprus 21 May 2020
Dominican Republic 21 May 2020
Macau 21 May 2020
Mali 21 May 2020
Nicaragua 21 May 2020
Senegal 21 May 2020
Panama 21 May 2020
Somalia 21 May 2020
Germany 20 May 2020
Rwanda 20 May 2020
Laos 20 May 2020
United Arab Emirates 20 May 2020
Morocco 20 May 2020
Azerbaijan 19 May 2020
Libya 19 May 2020
Egypt 19 May 2020
Italy 19 May 2020
Zambia 19 May 2020
Austria 19 May 2020
El Salvador 19 May 2020
The Republic of Slovenia 19 May 2020
Estonia 18 May 2020
Guatemala 18 May 2020
Paraguay 18 May 2020
Latvia 18 May 2020
Bosnia and Herzegovina 16 May 2020
Indonesia 16 May 2020
Montenegro 16 May 2020
Tunisia 15 May 2020
Philippines 15 May 2020
Lesotho 15 May 2020
Croatia 15 May 2020
Niger 15 May 2020
New Zealand 14 May 2020
Kyrgyz Republic 14 May 2020
Ireland 14 May 2020
Chad 14 May 2020
Chile 14 May 2020
Syria 14 May 2020
Canada 14 May 2020
Malaysia 13 May 2020
Cuba 13 May 2020
Belgium 13 May 2020
Norway 12 May 2020
South Sudan 12 May 2020
Denmark 12 May 2020
Afghanistan 12 May 2020
Guinea 12 May 2020
Lebanon 12 May 2020
Georgia 12 May 2020
Sierra Leone 09 May 2020
Burkina Faso 09 May 2020
Portugal 09 May 2020
Japan 08 May 2020
China 08 May 2020
Ecuador 07 May 2020
Papua New Guinea 07 May 2020
Vanuatu 07 May 2020
New Caledonia 07 May 2020
Botswana 07 May 2020
Uganda 06 May 2020
Gabon 06 May 2020
Malta 06 May 2020
Cameroon 06 May 2020
Democratic Republic of the Congo 05 May 2020
Malawi 05 May 2020
Nigeria 05 May 2020
Zimbabwe 05 May 2020
Bahrain 05 May 2020
Namibia 05 May 2020
Seychelles 04 May 2020
Bangladesh 04 May 2020
The Bahamas 02 May 2020
Costa Rica 01 May 2020
Sudan 30 Apr 2020
Albania 30 Apr 2020
Vietnam 30 Apr 2020
Singapore 30 Apr 2020
Taiwan 29 Apr 2020
Jamaica 28 Apr 2020
Fiji 25 Apr 2020
Iceland 24 Apr 2020
Mexico 24 Apr 2020
Kazakhstan 24 Apr 2020
Myanmar 23 Apr 2020
Tonga 22 Apr 2020
Cook Islands 22 Apr 2020
Madagascar 22 Apr 2020
Brunei Darussalam 18 Apr 2020
Solomon Islands 16 Apr 2020
Burundi 16 Apr 2020
Eswatini 16 Apr 2020
Nepal 15 Apr 2020
Venezuela 15 Apr 2020
The Gambia 15 Apr 2020
Central African Republic 14 Apr 2020
Ethiopia 14 Apr 2020
Uruguay 11 Apr 2020
Timor-Leste 10 Apr 2020
Liberia 09 Apr 2020
Saudi Arabia 07 Apr 2020
Oman 07 Apr 2020
Trinidad and Tobago 07 Apr 2020
Guyana 07 Apr 2020
Djibouti 06 Apr 2020
Sri Lanka 06 Apr 2020
Belize 03 Apr 2020
Eritrea 03 Apr 2020
Federated States of Micronesia 02 Apr 2020
Maldives 02 Apr 2020
Guam 01 Apr 2020
Marshall Islands 01 Apr 2020
Belarus 30 Mar 2020
Bhutan 30 Mar 2020
Qatar 29 Mar 2020
Palau 29 Mar 2020
Tajikistan 29 Mar 2020
North Korea (Democratic People's Republic of Korea) 29 Mar 2020
Turkmenistan 28 Mar 2020
Côte d'Ivoire (Ivory Coast) 26 Mar 2020
Uzbekistan 22 Mar 2020
Haiti 22 Mar 2020
Jordan 22 Mar 2020
Iran 16 Mar 2020
Yemen 22 Jan 2020
Reconsider Your Need to Travel
Country Date of Issue
High Degree of Caution
Country Date of Issue

Please note: there are exclusions applicable to claims arising from travelling against Government advice, warning and/or mass media statements. To find out more, see the General Exclusions section of the PDS.

Visit the Smart Traveller site for more information

TELL ME MORE