Earn points

What is Virgin Money Rewards?

Virgin Money Rewards is our loyalty program designed with you in mind. Our goal is to recognise and reward you for who you are, and to help you create better money habits. It’s about giving you a rewarding banking experience every day, not just someday.

How do I earn points?

We love to give, so there's heaps of ways to earn points:

• If you hold a Virgin Money Go Account -you will earn 8 Virgin Money Standard Points for every:

  • settled (not pending) purchase using your debit card,
  • direct debit
  • BPAY transaction
  • Cash out from a merchant’s point of sales terminal.

• Earn 5,000 Bonus Points when opening a new Virgin Money Go Account and meeting the welcome offer criteria¹⁷. (T&Cs apply) New customers only.

• If you hold an Anytime Rewards Credit Card - you will earn 1 Virgin Money Point for each dollar spent on eligible transactions¹⁹.

• If you have a Loaded Home Loan - earn 2,000 Virgin Money Points for every $10,000 that you borrow at settlement. Points are split evenly between multiple borrowers.²⁸.

• Earn Points every month with a home loan - earn 1,000 Points every month with the Lite home loan, or 2,000 Points every month if you hold a Loaded home loan.²⁸

• Partner offers - earn Bonus Points from shopping with our partners via the "Partner Offers" section of the Rewards Hub   in the Virgin Money mobile app. (T&Cs apply)

• Booking a hotel - earn 5 Bonus Points   for every $1 you spend when you book your hotel via the "Book Travel" section of the Rewards Hub in the Virgin Money mobile app.⁶

• Referring a friend – Customers that hold a Virgin Money Go Account can earn Bonus Points by referring a friend to open a Virgin Money Go Account of their own.¹³

• Just for being you. We’ll find the perfect moment to surprise you with Bonus Points, little perks or special offers, just to say thanks

Getting up and running is easy if you’re already a customer and have the app. Just head to the Rewards Hub and tap the Earn button to start earning today.

When are Virgin Money Points credited to my account?

Virgin Money Points are generally credited to your account within 24 hours of the transaction  settling (not pending), however may take up to 5 business days in some cases. Here’s what you can expect:

• Standard Points from your eligible everyday spend on your Virgin Money Go Account debit card or Anytime Rewards Credit Card will generally take 24 hours and can take up to 5 business days on rare occasions.
• Bonus Points earned through Hotel Bookings will be posted to your account after your stay with the Hotel. This may take up to 5 business days from the conclusion of your stay.
• Bonus Points earned through Virgin Money Perks (a special offer from Virgin Money) will be posted to your account in line with the offer's terms and conditions, typically when the offer's eligibility criteria have been fulfilled. Please allow up to 5 business days.
• Bonus Points earned through our partner offers will be posted to your account in line with the offer's terms and conditions, typically when the offer's eligibility criteria have been fulfilled. These are generally within 24 hours, but can take up to 5 business days.
• Bonus Settlement Points earned on your Virgin Money Loaded home loan will be credited to your account within 5 business days of settlement of your loan.
• Monthly Bonus Points earned on your Virgin Money Lite and Loaded home loans will generally be credited to your account on the first day of each month.

Does the way I earn points change if I share the account?

In most cases, if you hold a joint Virgin Money Go Account, most points will be split down the middle between you and your mate. For example, you will each earn 4 Virgin Money Points per settled purchase, direct debit or BPAY payment on your Go Account and cash outs from a merchant’s point of sales terminal the next month.

If you earn Bonus Points through one of our partner offers with your eligible account, the joint account holder who made that purchase will receive all the Bonus Points.

If you are an additional credit cardholder, the Virgin Money Bonus Points earned through any Virgin Money Card Linked Offers will be credited to the primary card holders account, if the primary card holder is enrolled for Virgin Money Rewards.

If you hold a Loaded home loan with another person, your settlement points will be split evenly between you both.

How can I earn more Virgin Money Points when doing my shopping?

You can choose from a wide range of personalised online offers from Virgin Money Partners.

1. Log into the Virgin Money app
2. Click on 'Rewards'
3. Select 'Earn'
4. Click on 'Partner offers'
5. Search through available list of instore and online offers
6. Check out the offer details and start shopping!

Just remember, each offer has its own terms and conditions and can be found on the detailed screen for each offer.

To receive Bonus Points simply pay for the transaction as noted in the how it works section and in accordance with the terms and conditions of the offer with your Virgin Money Go Account Visa Debit Card or the Virgin Money Low Rate, No Annual Fee, or Anytime Rewards Credit Cards.

Bonus Points will generally be credited to your account within 5 business days – it’s that easy.

Please note: Card transactions that are pending won’t receive Bonus Points until the transaction has been cleared in your account. As soon as this happens, you’ll typically receive the Bonus Points within 24 hours, but these may take up to 5 business days.

Will I still earn Velocity Points on my credit card and other products with Virgin Money?

Yep, if you’re currently earning Velocity Frequent Flyer Points on a Virgin Money Flyer and High Flyer Credit Card, super or insurance, you’ll continue to do so, just as you do today.

Want Virgin Money Rewards on top of that? Simply take out one of our eligible Virgin Money accounts to get earning.

Your eligible everyday spend will still get you closer to your travel goals: you can choose to transfer your Virgin Money Rewards Points to Velocity Points.⁷

I don’t think my Virgin Money Points were correctly credited to me. What can I do?

Simply head to your points history by tapping on your points balance in the Rewards Hub. Under ‘My Points History’, locate the points credit you’d like to review in more detail and tap to see the exact calculation of the Virgin Money Points for each posted transaction on your Virgin Money debit card. If you think the points have been applied incorrectly, please contact our Customer Care Team in the app or call us on 13 81 51 and reference the specific transaction details so we can look into it.