Key documents

Take the time to read the important documents below including the Virgin Money Super Product Disclosure Statement, product guide and insurance guide to understand all the details of the product.

Important documents

Document name Description
Product Disclosure Statement This is a summary of Virgin Money Super's important information that you should read in conjunction with the Virgin Money Super product guide before making a decision about investing your retirement savings with us.
Product guide A very, very, very important document for you to read when considering Virgin Money Super as the place to invest your retirement savings. It's where we keep all the little details, including insurance information and should be read in conjunction with the Virgin Money Super Product Disclosure Statement.
Insurance guide Being protected is important, that’s why with Virgin Money Super, and we offer a range of insurance benefits. Please carefully read our insurance guide for full details.
Financial services guide Another important document which we are required to give you. This FSG is intended to help you understand who we are, how we work, our relationship with the administrator, Mercer outsourcing (Australia) Pty Ltd and the services we will provide you.
Fact sheet - Proof of Identity This guide will help you get the right documents to provide proof of your identity.
Fact sheet - accessing your super Super is for your retirement, and there are restrictions around when and how you can access your super. The "Accessing your Super" fact sheet outlines how and when you can access your Virgin Money Super.
Fact sheet - beneficiaries If you don't make a binding death benefit nomination (or if it's invalid or has expired when you die), the trustee of Virgin Money Super can decide to pay your super to any of your dependants and/or your estate in any proportion.
That's why we would like you to tell us who you would like to receive your payout. The "Beneficiaries" fact sheet outlines how to nominate your beneficiary.
Fact sheet - contributions The "contributions" fact sheet outlines the different types of contributions, when you can make them, the tax associated with them and any limits which may apply.
Fact sheet - government contributions Co-contributions are a government initiative to help people save for their future. The "government contributions" fact sheet outlines the details and benefits you may be eligible for.
Fact sheet - tax on super payouts The "tax on super payouts" fact sheet outlines any tax implications that may occur at the time a payout is made from your superannuation fund. It is important you read this and understand how you may be impacted.
Fact sheet – Splitting super contributions The splitting super contributions fact sheet outlines the information and rules relating to  splitting super contributions with your spouse.


Document name Description
Annual report 2018 Virgin Money Super continued to deliver strong performance in 2017/2018, with many investment options outperforming their objectives. The 2018 Virgin Money Super Annual Report provides you with a overview of the previous financial years performance, fund details and what's happening here at Virgin Money Super.
Historical annual reports 2017 Annual Report
2016 Annual Report
2015 Annual Report
2014 Annual Report
2013 Annual Report
2012 Annual Report
2011 Annual Report
2010 Annual Report
MySuper Product Dashboard Information about the return, risk, and investment mix of the Virgin Money Super options.

Important information

Document name Description
Virgin Money Super - Protecting Your Super Package Significant Event Notice

Notice date: May 2019

Nature of event or change:

Protecting Your Super Package Significant Event Notice
From 1 July 2019, legislative changes known as the Protecting Your Superannuation Package will come into effect.

Impact of the change:

  • No exit fee. From 1 July 2019 Virgin Money Super will no longer charge an exit fee when you withdraw funds from your super account.  This includes both full and partial withdrawals. This is across all funds, regardless of your account balance.
  • Fees will be capped at 3% p.a for low balances. From 1 July 2019 for all super accounts with a balance below $6,000, there will be a cap of 3% p.a on administration and investment fees to maximise your savings in retirement. Virgin Money Super customers currently receive one of the lowest fees in the market.
  • Insurance. On and after 1 July 2019, if a contribution has not been made to a super account for a continuous period of 16 months, and a person has not opted in to take out or maintain their insurance, the insurance benefits with the super fund will be ceased. 
  • Inactive low-balance accounts. From 1 July 2019, customers with inactive low-balance accounts below $6,000 will have their account transferred to the Australian Tax Office (ATO). An inactive low-balance account is defined as customer who hasn’t made a contribution to a particular super fund account for 16 months or more, and has an account of $6,000 or less. There are some other activities outside of contributions that do stop a customer being considered inactive including nominating or changing a beneficiary or opting in to retain insurance cover. Once a customer’s super is transferred to the ATO they will then attempt to merge the inactive amounts in the active super account (if there is one, and if the total of the combined balance is greater than $6,000). If the ATO can’t combine the balance automatically, it will remain with them until it is claimed.

If you are a customer with Virgin Money Super and have questions regarding how these changes might affect your super please call the Customer Care Team on 1300 652 770.

Virgin Money Super - Important Updates

Notice date: September 2017

Nature of event or change:

  • Notification to customers of change to Virgin Money Super Indirect Cost Ratios (ICR) disclosed in PDS in response to new legislation
  • Notification to customers of changes to contribution limits

Impact of the change:

  • The change to Indirect Cost Ratio is not a fee increase, but a broadening of costs which are included in the calculation of ICR such as brokerage costs associated with buying and selling shares. 
  • Legislative changes to contributions caps will be  customer dependant.
  • The change to Virgin Money Super Indirect Cost Ratios (ICR) is effective from 1 October and can be viewed in the Virgin Money Super Product Disclosure Statement

Read more detailed information relating to the changes.

Virgin Super Successor Fund Transfer Significant Event Notice

Notice date: 28 October 2016

Nature of event or change:

Successor Fund Transfer (SFT) to the new superannuation fund, Virgin Money Super, a separate plan within Mercer Super Trust.

Impact of the change:

The transfer will take place between 28 November 2016 and 12 December 2016. During this period, some of our services will be interrupted and members will not have access to their online account or be able to transact on their account (such as rolling money in, insurance or investment changes, personal contributions, general updates and general withdrawals).

Other impacts include: -

  • Member numbers will change
  • Online account PINs/passwords will change
  • BPAY Customer Reference Number will change
  • All members’ insurance cover and insurance premiums remain unchanged.

From mid-December, Virgin Money Super will be up and running and expected to deliver benefits for members including a simplified product structure, improved LifeStage Tracker® option, a decrease in administration and investment fees, access to personalised superannuation advice and a state of the art online account.

Detailed information relating to these changes can be found here.

Frequently asked questions (FAQs) can be found here.

Helpful information

Document name Description
Fee definitions Official SIS Act definitions for each fee type.
Trust Deed

These are the documents that govern Virgin Money Super.

The trust deed is a legal document that sets out the rules for establishing and operating Virgin Money Super. It includes things such as:

  • Who can be a customer of Virgin Money Super
  • The powers of the trustee
  • Rules around how the fund will operate
Trustee policies and remuneration

These are important documents about the trustee including conflicts of interest policy, trustee remuneration and other important documents.

The documents the way in which the trustee is remunerated by Virgin Money Super to ensure full disclosure for our customers.

Information for employers

Document Name Description
Guide to SuperStream SuperStream is the name of the new government standard for the creation and submission of superannuation contributions data and payments between employers and super funds

Virgin Money's Super Engagement Program

Document Name Description
Virgin Money's Super Engagement Program Terms and Conditions For details of the terms and conditions for Virgin Money's Super Engagement Program

Virgin Money Super Baby Break

Document Name Description
Baby Break Form Planning to go on maternity/paternity leave? Apply for your Baby Break benefit using this form.
Virgin Money Super Baby Break – Terms and Conditions The offer: Virgin Money Super will discount the asset based administration fee from 0.394% to 0.044% for Virgin Money Super members who are on maternity or paternity leave, for up to 12 months per child. No more than one application per child will be approved.
  • Full Baby Break Terms and Conditions

    Virgin Money Super Baby Break – terms & conditions

    The offer: Virgin Money Super will discount the asset based administration fee from 0.394% to 0.044% for Virgin Money Super members who are on maternity or paternity leave, for up to 12 months per child. No more than one application per child will be approved.


    To be eligible to receive the offer, the applicant must:

    • Be a Virgin Money Super customer (either new or existing);
    • Be on or about to go on maternity/paternity leave from their employer or self-employment;
    • Complete and submit a Baby Break application form; and
    • Provide a letter from the employer on company letterhead, including the following details: 
    1. Employee name; 
    2. HR/Finance contact name, address, telephone number and email address; 
    3. Maternity/Paternity leave start and end dates that correlate to the dates on the customer’s Baby Break Application form. 


    If self-employed, a letter on company letterhead detailing;

    1. Company name, address, ABN; and
    2. Maternity/Paternity leave start and end dates that correlate to the dates on the customer’s Baby Break Application Form

    Only the Asset Based Administration Fee as defined in the current Virgin Money Super Product Disclosure Statement is discounted under this offer.

    Activity Fees, Dollar Based Administration Fees, Investment Management Fees and Insurance premiums are excluded from the offer and will continue as normal.

    Following completion of maternity/paternity leave or 12 months (whichever is less), the Asset Based Administration Fees discount will be removed and the fee you pay will recommence as per the current Virgin Money Super Product Disclosure Statement.

    The offer only applies to maternity or paternity leave (either paid or unpaid) from an employer, including same sex couples for a period of 12 months or less.

    The period to which the offer applies: 

    • Concludes no more than 12 months after the baby has first arrived;
    • Will not be greater than 12 months per child; and
    • Must be declared on the Baby Break Application Form and confirmed in writing by the customer’s employer. 

    If the period you apply for is less than 12 months and you later decide to extend your leave period, please complete another Baby Break Application Form and we will extend the offer up to the maximum of 12 months.

    Should a customer in receipt of the offer cease to be on maternity/paternity leave prior to the date shown on the Baby Break Application form, they must notify Virgin Money Super immediately.

    Please allow 14 business days for Virgin Money Super to receive, process and accept the Baby Break Application Form and the Employer confirmation letter.

    Applications cannot be back dated and are not valid until processed and accepted by Virgin Money Super.

    Virgin Money Super may contact the employer nominated on the Baby Break Application Form during the period of the offer. If the contact, name, and/or leave periods details cannot be confirmed or are no longer valid, the offer may be withdrawn immediately.

    Virgin Money Super reserves the right to amend, vary or withdraw this offer at any time without notice.

    Other than is required under consumer protection law, under no circumstances will Virgin Money Financial Services Pty Limited and its related companies be liable for any loss or damage caused directly or indirectly by a user's reliance on information provided.

Any questions?
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Customer Care team

Talk to our customer care team on 1300 652 770
Mon-Fri 8am-6pm (AEST) apart from public holidays.

Business Specialists

Talk to one of our business specialists on 1300 855 040
Mon-Fri 9am-5pm (AEST) apart from public holidays.