Home Loans Contact us

Find support, contact details & important information for your home loan.

Find important information and answers to frequently asked home loan questions.

If you’re experiencing problems with making calls or logging into your online accounts – check out our system status page to see if there is an outage that may be affecting you.

System status page{icon-button}

General enquires{colspan-3 text-center}

For existing home loan and offset account enquiries.

13 81 51

Then select option 1 then option 4

Monday to Friday 8am – 8pm (AEST/AEDT)
Saturday 9am – 5pm (AEST/AEDT)
Excluding public holidays.

If you’re overseas and you need to speak with us.

+61 8 6559 7679

Monday to Friday 8am – 8pm (AEST/AEDT)
Saturday 9am – 5pm (AEST/AEDT)
Excluding public holidays.

For assistance with an overdue account.

1800 312 115

Monday – Friday 8.30am - 5pm (AEST)
Excluding public holidays.

Experiencing financial difficulty?

Find out how we may be able to help.

1800 701 997

Monday – Friday 8.30am - 5pm (AEST)
Excluding public holidays.

To discuss the release of a security property or the full discharge of your home loan.

13 81 51

Then select option 1 then option 4

Monday to Friday 8am – 8pm (AEST/AEDT)
Saturday 9am – 5pm (AEST/AEDT)
Excluding public holidays.

Reward Me home loan and companion account.

Send us a message via the secure mailbox in your online account.

Access your account online via the Hub.

Online: hub.virginmoney.com.au

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If you need to drop us a letter regarding your home loan.

Virgin Money
GPO Box 898
Brisbane, 4001

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Please note that for security reasons we cannot provide assistance relating to specific account enquires, password resets or online assistance via regular email. Please use your online account or call our team for assistance.{colspan-2}

Financial difficulty assistance.

customerassistanceteam@virginmoney.com.au

Would you like to send us some feedback or lodge a complaint?

How to lodge a complaint.

Customer.Relations@virginmoney.com.au

Client Lifecycle Team{colspan-2 text-center}

If you've received a call or email from the Client Lifecycle Team, please contact our dedicated team.{colspan-2 text-center}

Client Lifecycle Team.

Visit our support page for more information

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If you’ve been contacted by the Know Your Customer (KYC) team and need assistance. {colspan-3 text-center}

Call the KYC team.