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Virgin Money Payment Disruption.

Virgin Money is doing some maintenance which will involve some interruption to our regular services from 8:00pm to 9:30pm AEST Monday 28 September.

Services you can’t access during the maintenance window:

• Transfers (Instant Payments) made from your Virgin Money accounts will be unavailable

Services you can access during the maintenance window:

• Virgin Money Mobile App
• Virgin Money Internet Banking
• Transfers made to your transaction account during the maintenance window may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available in advance if you think you’ll need it.
• In-store or online purchases with your debit card (including digital wallets).
• Withdraw funds from ATMs using debit cards.

We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.

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Virgin Money will be performing scheduled maintenance that will cause a temporary interruption to some online credit card services.

Services you can’t access during the maintenance window:

• Virgin Money Credit Card application requests between 11:00pm Wednesday 30 September to 9:00am AEST Thursday 1 October.

Services you can access during the maintenance window:

• Virgin Money mobile app
• Virgin Money internet banking
• In-store or online purchases with your debit and credit card (including digital wallets).
• Withdraw funds from ATMs using debit and credit cards.

We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.

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The Virgin Money Online Hub has a new look and feel. We’ve heard your feedback, and have a few tips to help you navigate the features, tools and functions you’re familiar with.

How do I print?

There used to be a handy printer icon to streamline the process, and we’re working to get it back for you. In the meantime, click ‘file’ then ‘print’ in your browser window, ‘ctrl+p’ for Windows, or ‘Command-P’ for Mac to print receipts, transaction listings and other documents from Internet Banking.

How do I get my Customer Access Number?

• We’ve been getting in touch directly via email with information on how to log in.

How can I find the features I use most?

• For a list of help topics to help you navigate the new layout, visit the Home Loans Support & FAQs page.

We’ll keep this page updated with any additional information you need to know, so check back if you need support.

Scams and fraud alert: 4 April 2025

Virgin Money Super is aware of the current cyber security situation. We have not identified any activity impacting customers, employers or advisers. Recognising the seriousness of the current situation, the cybersecurity defence team together with the technology and operations teams of our trustee continue to monitor the situation.

Your safety matters to us so please read more on steps you can take to protect yourself from fraudsters and scammers on Mercer Super’s website - Security Tips for Your Super

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.

To protect yourself from scams:

• Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
• Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from Virgin Money.
• Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking.
• If something seems suspicious, make contact by phone through a verified website to find out more.

You can find more information and support for scam safety on our Fraud and Scam Assistance page.