Privacy and Security

Fraud and Scam Assistance

Our team is here to help. {sub-heading}

Our dedicated Fraud and Scam Operations team helps protect customers against fraud and scams or recover funds if customers fall victim. This site is here to help make customers, their families or friends, or the general public, more aware about fraud and scams.

You can read about different types of scams, how to protect yourself, latest alerts, and how to report any concerns.

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Get in touch

If you are concerned that you or someone you know has fallen victim to fraud or scams, you can call our local Customer Contact Centre team.

If in doubt, call us

13 81 51 24 hours, 7 days a week

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Your protection is our priority

Types of Scams

Scams and fraud can take many shapes and forms. Learn about some of the most common types.

Find out more

Protect Yourself

Learn how you can protect your identity and your finances online and in person.

Find out more

Latest Alerts

Learn about the latest scams and fraudulent activities, so you can keep up to date with scammers that may target you.

Find out more

Report

Find out how to report fraud and scams.

If you suspect you have fallen victim of a scam or fraud, call us on 13 81 51 24/7.

Find out more

Complaints and Feedback

If at any time you’re not satisfied with our Fraud and Scams handling process, we want you to tell us.

Find out more

External links

Scamwatch

Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams.

IDCARE

IDCARE is a not-for-profit national identity and cyber support service. IDCARE supports, informs and responds to identity and cyber security concerns.

Australian Cyber Security Centre

The Australian Cyber Security Centre (ACSC) leads the Australian Government’s efforts to improve cyber security. It provides advice and information on how to protect yourself and your business online.

Australian Banking Association

The Australian Banking Association (ABA) is comprised of 22 banks from across Australia. ABA advocates for a strong, competitive and innovative banking industry that delivers excellent and equitable outcomes for customers.