As we navigate through COVID-19 and receive updates from the Australian Government on any impacts to Superannuation, you will find the information below.
Early access to your super
COVID-19 Update: Early Access applications are now closed. If you have submitted an application from the 11th December 2020 onwards and still waiting for your Early Release payment, you can call our Helpline on 1300 652 770.
Alternatively, you can contact the ATO for more information or assistance regarding your payment as well.
Please note that applications submitted to the ATO after 21st December 2020 may not be approved by the ATO until the week beginning 4th January 2021. Applications will then be sent on to Virgin Money for processing.
How do I apply
If you would like to apply to access $10,000 from your super account, you must apply directly to the ATO via the myGov website. You will also need to certify that you meet the eligibility criteria. If you cannot apply via the myGov website, contact the ATO on 13 28 61. You cannot apply through your super fund.
When will I receive the SMS notification from the ATO that my application has been successful?
Once they have provided us with your information, the ATO will send you an SMS.
If you submit your application after 21 December 2020, you may not receive your SMS until the week beginning 4 January 2021.
When will I see the money in my bank account?
We expect to process your payment within five business days, but it may take a little longer for the money to appear in your bank account.
You maybe able to receive a payment before Christmas, if you submit your application by 11 December 2020.
Please note Friday 25 December, Monday 28 December and Friday 1 January are all national public holidays and this may delay the payment process.
What if I don’t receive a determination letter from the ATO?
If you have applied and received a determination notice from the ATO, but we haven’t received a request to pay then you would need to follow it up with the ATO. We will be receiving these determinations electronically directly from the ATO.
If you submit your application after 21 December 2020, you may not receive approval until the week beginning 4 January 2021. If your application is approved, the ATO will notify us from 4 January 2021 and we will generally process your payment within five working days.
What happens if my application is rejected?
If your application is rejected you will be notified via your myGov account within two-three days. We have no visibility of rejections.
If you submit your application after 21 December 2020, you may not receive the notification of the outcome until the week beginning 4 January 2021.