Important information

As we navigate through COVID-19 we’ve created an ‘Updates’ hub which we’ll continue to keep updated. 


We’ve answered questions you might have about the latest Virgin Australia news – what this means for Virgin Money, your Virgin Money products & your Velocity Points.


Important contact centre information

We are currently experiencing higher than usual call volumes. Please consider whether your enquiry is urgent at this time. We appreciate your patience and understanding. Thank you.

If you're here after hours and need some help, visit the FAQs section.

Want Life Insurance?

Get a quote over the phone
Mon to Fri 8am to 6pm (Sydney time)

1300 814 990
Get a quick quote online
Online quick quote
Retrieve your online quote Retrieve a quote
Have a question about your policy?
Our Customer Care Team is available
Mon to Fri 8am to 8pm (Sydney time)
1300 814 990
Email us your feedback or ask us a question
Need to make a claim?
Our Claims Team is available
Mon to Fri 9am to 5.30pm (Sydney time)

1300 814 990

Press 1, then 1 again

To fax or email us supporting documents

1800 731 122 or

To post us documents Virgin Life Insurance
GPO Box 5380  
Sydney NSW 2001
Complaints relating to your Life Insurance
Would you like to lodge a complaint? How to lodge a complaint relating to your Virgin Life Insurance

Need additional support?

Translation Services

For our non – English speaking customers, we offer a free Translation and Interpretive (TIS) service through the Australian Government.

This can be accessed by calling TIS on 131 450. TIS will organise a translator for the language you require, then they will call us. Virgin Life Insurance will accept the full cost of the translation service.

Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your Virgin Life Insurance Customer Service Representative or Claims Case Manager.

National Relay Service

We use the National Relay Service (NRS) to ensure we are accessible to our customers who have a hearing or speech impairment.

To access a Virgin Life Insurance telephone number:

  • TTY (Text Telephone) users - phone 133 677 then provide the Virgin Life Insurance phone number you wish to contact
  • Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then provide the phone number you wish to contact
  • Internet relay users - visit the National Relay Service website, and provide the phone number you wish to contact.