Key documents

Take the time to read the important documents below including the Virgin Money Super Product Disclosure Statement, product guide and insurance guide to understand all the details of the product.

Important documents

Document name Description
Product Disclosure Statement This is a summary of Virgin Money Super's important information that you should read in conjunction with the Virgin Money Super product guide before making a decision about investing your retirement savings with us.
Product guide A very, very, very important document for you to read when considering Virgin Money Super as the place to invest your retirement savings. It's where we keep all the little details, including insurance information and should be read in conjunction with the Virgin Money Super Product Disclosure Statement.
Insurance guide Being protected is important, that’s why with Virgin Money Super, and we offer a range of insurance benefits. Please carefully read our insurance guide for full details.
Financial services guide Another important document which we are required to give you. This FSG is intended to help you understand who we are, how we work, our relationship with the administrator, Mercer outsourcing (Australia) Pty Ltd and the services we will provide you.
Fact sheet - Proof of Identity This guide will help you get the right documents to provide proof of your identity.
Fact sheet - accessing your super Super is for your retirement, and there are restrictions around when and how you can access your super. The "Accessing your Super" fact sheet outlines how and when you can access your Virgin Money Super.
Fact sheet - beneficiaries If you don't make a binding death benefit nomination (or if it's invalid or has expired when you die), the trustee of Virgin Money Super can decide to pay your super to any of your dependants and/or your estate in any proportion.
That's why we would like you to tell us who you would like to receive your payout. The "Beneficiaries" fact sheet outlines how to nominate your beneficiary.
Fact sheet - contributions The "contributions" fact sheet outlines the different types of contributions, when you can make them, the tax associated with them and any limits which may apply.
Fact sheet - government contributions Co-contributions are a government initiative to help people save for their future. The "government contributions" fact sheet outlines the details and benefits you may be eligible for.
Fact sheet - tax on super payouts The "tax on super payouts" fact sheet outlines any tax implications that may occur at the time a payout is made from your superannuation fund. It is important you read this and understand how you may be impacted.


Document name Description
Annual report 2017 Annual reports give you an overview of the previous financial years, including performance, legislative changes and what's happening here at Virgin Money Super.
Historical annual reports

2016 Annual Report
2015 Annual Report
2014 Annual Report
2013 Annual Report
2012 Annual Report
2011 Annual Report
2010 Annual Report

MySuper Product Dashboard Information about the return, risk, and investment mix of the Virgin Money Super options.

Important information

Document name Description
Virgin Money Super - Important Updates

Notice date: September 2017

Nature of event or change:

  • Notification to customers of change to Virgin Money Super Indirect Cost Ratios (ICR) disclosed in PDS in response to new legislation
  • Notification to customers of changes to contribution limits

Impact of the change:

  • The change to Indirect Cost Ratio is not a fee increase, but a broadening of costs which are included in the calculation of ICR such as brokerage costs associated with buying and selling shares. 
  • Legislative changes to contributions caps will be  customer dependant.
  • The change to Virgin Money Super Indirect Cost Ratios (ICR) is effective from 1 October and can be viewed in the Virgin Money Super Product Disclosure Statement

Read more detailed information relating to the changes.

Virgin Super Successor Fund Transfer Significant Event Notice

Notice date: 28 October 2016

Nature of event or change:

Successor Fund Transfer (SFT) to the new superannuation fund, Virgin Money Super, a separate plan within Mercer Super Trust.

Impact of the change:

The transfer will take place between 28 November 2016 and 12 December 2016. During this period, some of our services will be interrupted and members will not have access to their online account or be able to transact on their account (such as rolling money in, insurance or investment changes, personal contributions, general updates and general withdrawals).

Other impacts include: -

  • Member numbers will change
  • Online account PINs/passwords will change
  • BPAY Customer Reference Number will change
  • All members’ insurance cover and insurance premiums remain unchanged.

From mid-December, Virgin Money Super will be up and running and expected to deliver benefits for members including a simplified product structure, improved LifeStage Tracker® option, a decrease in administration and investment fees, access to personalised superannuation advice and a state of the art online account.

Detailed information relating to these changes can be found here.

Frequently asked questions (FAQs) can be found here.

Helpful information

Document name Description
Fee definitions Official SIS Act definitions for each fee type.
Trust Deed

These are the documents that govern Virgin Money Super.

The trust deed is a legal document that sets out the rules for establishing and operating Virgin Money Super. It includes things such as:

  • Who can be a customer of Virgin Money Super
  • The powers of the trustee
  • Rules around how the fund will operate
Trustee policies and remuneration

These are important documents about the trustee including conflicts of interest policy, trustee remuneration and other important documents.

The documents the way in which the trustee is remunerated by Virgin Money Super to ensure full disclosure for our customers.

Information for employers

Document Name Description
Guide to SuperStream SuperStream is the name of the new government standard for the creation and submission of superannuation contributions data and payments between employers and super funds

Virgin Money's Super Engagement Program

Document Name Description
Virgin Money's Super Engagement Program Terms and Conditions For details of the terms and conditions for Virgin Money's Super Engagement Program

Any questions?
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Talk to our customer care team on 1300 652 770
Mon-Fri 8am-6pm (AEST) apart from public holidays.

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Talk to one of our business specialists on 1300 855 040
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