Contact Us – Transaction & Savings Accounts

This page gives you contact info for our transaction and savings account teams. If you opened your savings account prior to 2016 please be sure to select the correct tab below to get to the right team.

Virgin Money Go, Grow and Boost Accounts

If you’re currently experiencing problems with making calls to any of our teams or logging into your online accounts – check out our current system status page to see if there is a known outage that may be affecting you.

General enquiries
The easiest and most secure way to contact our team is to use the secure chat feature within the Virgin Money mobile app. Head to:
Profile > Help & Support > Ask us anything

If you really do need to talk to us, our team is available 8am to 8pm Mon-Fri and 8am to 6pm Sat-Sun (Sydney Time)

13 81 51 or 
+61 2 9060 5457

To report your debit card lost or stolen  24 x 7

The fast and easy way to report your debit card lost or stolen is by using your Virgin Money app, head to the card management or help and support screens and you can do it all from there, including ordering your new card

13 81 51 or 
+61 2 9060 5458

Don’t recognise a transaction, report it to us 24 x 7

13 81 51 or 
+61 2 9060 5459
Feedback or complaints relating to your Virgin Money account

Would you like to send us some feedback?

For existing customer please use secure chat within your mobile app

ask@virginmoney.com.au

 

Would you like to lodge a complaint?

How to lodge a complaint relating to your Virgin Money account

Accessibility services
For customers who have hearing and/or speech impairments to make and receive phone calls, or who may have difficulty speaking English, we can be contacted through the National Relay Service.

Internet Relay Users

iprelay website and request 02 9060 5457

Telephone Typewriter (TTY) Users

Call 13 36 77 and request 02 9060 5457

Customers who have difficulties understanding written or spoken English

Language, Translation and Interpreting services website
www.tisnational.gov.au

OR

Call 1800 131 450 and request 02 9060 5457

Virgin Money Online Saver – opened prior to 2016

Below gives you contact info for customers who opened the Virgin Online Saver account prior to 2016. Existing Virgin Saver customers can manage their account online 24 hours a day, 7 days a week. There’s also our FAQ section that may help answer a question or two.

Existing customers
Our Customer Care Team is available
24 hours a day, 7 days a week
13 37 39
If you're calling from overseas +61 2 8288 2222
Email us your feedback or ask a question expert@virginmoney.com.au
To send a written complaint

Virgin Money Customer Advocacy Unit
GPO Box 5208
Sydney NSW 2001

Accessibility services
National Relay Service relayservice.gov.au
Internet Relay Users iprelay website and 
request +61 2 8288 8888
Telephone Typewriter (TTY) Users Call 133 677 and 
request +61 2 8288 8888