General enquiries or
Lost & stolen cards
General enquiries and lost & stolen cards
Our team is available 24 hours a day, 7 days a week. 13 37 39
If you are overseas, please call us on one of the numbers listed below.
For customer service & Lost and Stolen cards +61 2 8288 2222
For declined credit card transactions and Verified by Visa +61 2 8225 0838

.

Applicants
Applicants
Continue your saved application Retrieve saved application
Check your application status online
Check application status
Upload your supporting documents Upload documents
Email your supporting documents:
You should be aware that email is not a secure 
communications channel and this in an unmanned 
email address for documents only.
applications@my.virginmoney.com.au
Post your supporting documents

Virgin Money Cards
Reply Paid 1625
Sydney, NSW 2001

Existing customers
Existing customers
Our Customer Care Team is available 24 hours a day, 7 days a week 13 37 39
If you are overseas, please call us on one of the numbers listed below.
For customer service & Lost and Stolen cards +61 2 8288 2222
For declined credit card transactions and Verified by Visa +61 2 8225 0838
Experiencing Financial Hardship?
View more information on how we may be able to help.
1800 255 304
To send us a secure email to discuss your account please send us a message via the secure mailbox in your online account log into your online account
If you have a question regarding your credit card, such as 'how to make payments', 'what's our Bpay code' or 'how to change your card PIN', why not check our FAQs which may help answer a question or two.
Make a credit card payment by cheque
This address is for credit card payments only.
Virgin Money
GPO Box 4299
Sydney 2001
Feedback or complaints
Feedback or complaints relating to your Credit Card
Would you like to give us some feedback?
expert@virginmoney.com.au
Before you send us an email, it is important to note: For security reasons, NEVER include any personal information in your email such as account numbers, date of birth etc. Emails are not secure communications unless sent within your Virgin Money Online account as noted above.
Would you like to lodge a complaint?

How to lodge a complaint
relating to your Credit Card

Accessibility services
Accessibility services
National Relay Service National Relay Service
Internet Relay Users iprelay website and 
request +61 2 8288 2222
Telephone Typewriter (TTY) Users Call 133 677 and 
request +61 2 8288 2222
Customers who have difficulties understanding written or spoken English

Language, Translation and Interpreting services website www.tisnational.gov.au

OR

Call 1800 131 450 and request 13 37 39

Virgin Money Credit Cards - Insurance and Protection

Insurance and Protection

Read more

Virgin Money Credit Cards - Visa benefits

Visa benefits

Read more

Virgin Money Credit Cards - Using your Virgin Money Credit Card

Using your Virgin Money credit card

Read more